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Mobile App(Cardholders)

Corpay AI assistant

Account
Customer ID
Licensee

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Corpay AI assistant

Auto approve cards added to wallet

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Customer ID
Licensee

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Auto approve cards added to wallet

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Card decline(Admin)

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Card decline(Admin)

Card decline(Cardholder)

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Account manager

For assistance with your account, contact us by phone or email.

General Inquiries

For assistance with your account, contact us by phone or email.

Payments

Account payments are accepted online, by phone, or by mail.

Disputes

To dispute a card transaction, download the Dispute Form and follow the instructions on the form.

Fraud Dispute (.pdf)

If you need to file a dispute, please contact us:

Browse with a Corpay Support Agent

On a support call?

To co-browse with a Corpay Support Agent, generate and share the 4-digit pin code with the agent to allow sharing your screen and get live help.

If you need support, call the number on the back of your card or on your invoice.

Please read and agree to the Terms & Conditions below:
Download Terms & Conditions

1. Introduction: By participating in a co-browsing session with your fuel card provider ("Company") customer service representative ("Representative"), you agree to the following terms and conditions. If you do not agree, please do not proceed with the co-browsing session.
2. Purpose of Co-Browsing: Co-browsing is a tool that allows a Company Representative to view and interact with your web browser in real time. The purpose of the co-browsing session is to enable us to assist you in navigating a Company user interface to manage your fuel card accounts.
3. Scope of Access: The Representative will have access only to the browser tab you share during the co-browsing session. They will not have access to other tabs, windows, or applications on your device. The Representative cannot and will not access any files, folders, or personal data on your device. You retain complete control during the session and can end the co-browsing session at any time by clicking the "X" button or closing your browser tab.
4. Information Shared During Co-Browsing: The Representative will see information displayed in the shared browser tab during the session. Personal information, such as account numbers and passwords, will be masked. During the session, you agree not to provide, share, or display personal or sensitive information. The Representative will not ask for such information during the co-browsing session.
5. Privacy and Data Protection: Company values your privacy and will use the information viewed during the co-browsing session solely to assist you with managing your fuel card accounts. Company is recording the co-browsing session for quality assurance and training purposes, and you expressly agree to such recording. The Company's privacy policy ("Privacy Policy") is available on its website. The Privacy Policy provides information about how the Company collects, uses, and shares personal information and describes the choices and rights available to you regarding your personal information. By agreeing to these terms, you consent to the collection, use, and storage of your data as described herein and in the Privacy Policy.
6. Liability: Company will not be liable for any loss or damage that may arise directly or indirectly from the co-browsing session, except if such losses or damages are caused by Company’s gross negligence or willful misconduct. You are responsible for ensuring that sensitive or confidential information is not shared or displayed during the session.
7. Termination of Session: You or the Representative may terminate the co-browsing session at any time. Company reserves the right to terminate the session if inappropriate content is displayed or if it is being used for purposes other than its intended use.
8. Contact Information: If you have any questions or concerns about these terms and conditions, please use the contact information previously provided to contact the Company.

By proceeding with the co-browsing session, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Revision date: October 9, 2024

I read and agree to the Terms & Conditions

Your PIN Code Is: ••••

Share Feedback

Your feedback is important to us. By sharing your thoughts, you'll help us pinpoint strengths and areas for improvement.

How would you rate your experience with our app? * Required

How likely are you to recommend Driven to a friend or colleague?

Please share your thoughts on the statements below to help us enhance your experience.

*All fields below are optional.

Overview

The navigation options are clear, well-organized, and easy to understand.

1

Not at all
2

No
3

Neutral
4

Yes
5

Absolutely

Overview

It’s easy to find help details and contact customer support whenever you need further assistance.

1

Not at all
2

No
3

Neutral
4

Yes
5

Absolutely

Cards, Limits, & PINs

Ordering a new card is a straightforward process.

1

Not at all
2

No
3

Neutral
4

Yes
5

Absolutely

All card details provided are clear and easy to comprehend.

1

Not at all
2

No
3

Neutral
4

Yes
5

Absolutely

You can easily explain to your drivers how the fuel cards work, so they can make fuel transactions smoothly at the pump.

1

Not at all
2

No
3

Neutral
4

Yes
5

Absolutely

It’s easy to manage and assign Prompted IDs to your cards and share with your drivers.

1

Not at all
2

No
3

Neutral
4

Yes
5

Absolutely

It’s easy to set limits to your cards so you can have more control over your account expenses.

1

Not at all
2

No
3

Neutral
4

Yes
5

Absolutely

Cards, Limits, & PINs

Ordering a new card is a straightforward process.

1

Not at all
2

No
3

Neutral
4

Yes
5

Absolutely

Ordering a new card is a straightforward process.

1

Not at all
2

No
3

Neutral
4

Yes
5

Absolutely

Transactions & Payments

Paying your invoices is easy and clear.

1

Not at all
2

No
3

Neutral
4

Yes
5

Absolutely

Transactions & Payments

All transaction details provided are clear, relevant, and easily understandable, including its status.

1

Not at all
2

No
3

Neutral
4

Yes
5

Absolutely

It’s easy to understand your current account balance and how much is still available.

1

Not at all
2

No
3

Neutral
4

Yes
5

Absolutely

Anything else you'd like to share? (Optional)

May we contact you regarding your feedback?

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